Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery
  • Most of our futon frames come with free futon shipping in the contiquous United States and ship in 2-4 days when in stock. If the product is not in stock or there is an increase in futon orders creating a backlog of work, we will hurry to get your futon shipped out as soon as possible. There will be additional shipping fees for orders being shipped to Alaska and Hawaii

    Futon shipping time can vary depending on the futon you are ordering and the location in which you live. As a general rule futons will take anywhere from three to seven business days to ship from one of our facilities to your home once they are shipped. For this reason, you might expect up to twelve business days to receive your new futon.

    If you live in or near the Tampa Bay area, we encourage you to come visit our showroom where you can physically see, touch and feel over 40 futon models on display.  You may also take advantage of our low in store pricing which is considerably lower than the online pricing.



  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Action Futons is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • Action Futons charges sales tax for merchandise ordered on this Web site that ships within the state of Florida only. All other states will not be charged any sales tax.



  • Return Policy
  •  

    We at Action Futons want you to enjoy your product. Should you decide to return your futon frame, we offer a 30 Day Limited Money Back Guarantee (30 Days from DATE OF PURCHASE) of futon frames ONLY that are not damaged or defective. To return your futon frame, you will need to contact us via email at actionfutons@verizon.net within 30 days of receiving it and request a "return authorization."

    In your email, please include your order ID, the full name(s) supplied in the billing and shipping information, and reason for your return. In addition, you must call Action Futons direct to ensure that your email request was indeed received. Please note the time, day and person with whom you spoke. A Customer Care representative will go over the procedures for your return. Please keep in mind, your product must be returned undamaged, in its original packaging and in re-sellable condition. Items damaged due to improper use or assembly may not be returned. A 20% restocking fee will be charged to all futon frames returned within 30 days. The customer is also responsible for all shipping and handling charges that are incurred, including outbound shipping and return shipping. Upon receiving the undamaged re-sellable item, we will credit your card less restocking fees and shipping charges.

    Cancellations

    Cancellations can only be made if a product has NOT shipped or been manufactured. If the product has shipped or has been manufactured then our standard return policy would apply. All cancellations must be in writing and followed up with a phone call to our customer care department. If an order is cancelled a 5% cancellation fee will be applied before any refund is given.

    Damaged Products

    In the event your product arrives damaged or defective, please contact us immediately. If your product arrives damaged at time of delivery, YOU MUST document any visible damages on the Bill of Lading provided by the freight company. Notify Action Futons within 48 hours after receiving your order so that a claim can be processed by us. If you do not notify Action Futons about damages within 48 hours of receiving your order OR if you do not send digital images of the damage within 5 business days, we will NOT be responsible to ship your replacement part for free. Claims, MUST be filed promptly to insure payment of the damages by the carrier so that we can ship your part for free. We are not responsible in sending replacement parts FREE of charge if you have not sent digital images of the damage within 5 business days. PLEASE send them promptly. If your product does not appear to be damaged at time of delivery, please open all items and inspect immediately within 48 hours. Action Futons will arrange to ship a replacement part or item at no cost to you. Please be advised, if any portion of the frame arrives damaged we will ONLY ship a replacement part FREE of charge. A full refund will NOT be issued due to damage. If you should decide to return the frame, our standard return policy as noted above will apply. In most instances, we may require proof of damages before a claim can be made. At our discretion, we may issue a return authorization for return of the damaged item. Do not discard any damaged items until your replacement part has been received and the damage has been resolved.

    Non-Returnable Products

    Not all products are eligible for return. Futon mattresses are ALWAYS made to order and NONE of the mattress manufacturers will take a mattress back, therefore, futon mattresses are NOT returnable, refundable or exchangeable. Futon covers are considered special order and in many cases are cut and sewn for each individual customer. Therefore, futon covers are not returnable. If you want to be sure that you like the fabric before ordering the futon cover, we suggest ordering a swatch sample for $3.95 to be sure that you are happy with it. Any product that is not in stock at our facility and/or products that ordered directly on behalf of the customer may not be returnable as well. Sample swatches are not returnable. Click Clack Casual Convertibles and Convert-a-Couch units are NOT returnable. Futon parts and futon hardware are not returnable. Gripper Strips, and Mattress Protectors are not returnable. Please do not return any items without our return authorization, as your return will be refused. Please contact us if you have any questions about the return-ability of the products you are ordering.

    Customers' Responsibilities

    Please note: Most of the time, THE COMPONENTS OF YOUR FUTON PACKAGE SHIP SEPARATELY. Frames typically ship from the manufacturer. Frames ship in 2-6 business days. Mattresses are made to order. Mattresses ship in 3-6 business days. They ship direct from the factory. Futon covers also ship from their respective manufacturer. Futon covers ship in 2-5 business days. Futon covers ordered with piping or any nonstandard sized cover (chair sizes, ottomans, etc..) ship in 10-12 business days. Please keep in mind, ship TIME is NOT the same as RECEIVING time. The transit time, meaning the time it takes from the TIME it SHIPS and the time you will RECEIVE your item(s) will be an additional 2-7 business days. This depends on where in the country you live in relation to where it is shipping from. Most QUEEN size futon packages, Strata brand frames or any over-sized futon frames ship via common carrier. These shipments deliver to the CURBSIDE ONLY, Monday-Friday, during business hours. Signature is required on these orders. If you have specific questions about the shipment and delivery of any item on our site, please do not hesitate to contact us. We are happy to answer all your questions. You can make an appointment with the freight company to receive your order once it has shipped from the factory. Please note you MUST INSPECT YOUR ORDER AT THE TIME OF DELIVERY and note ANY visible damage on the Bill of Lading. Do not refuse any portion of your shipment even if damage is visible. Please just document, take pictures, and contact a  Action Futons Representative. Gripper Strips ship US Postal. Futon replacement hardware ships US Postal. If you have any questions regarding the shipping or arrival times, please do not hesitate to call us.  Action Futons cannot be responsible for error in choosing color, style or size of your futon frame or cover. Please take any necessary measurements BEFORE you place your order. In some cases, a partial store credit or a partial refund may be considered at the sole discretion of Action Futons. Action Futons replacement parts sold on our site are not returnable, exchangeable, or refundable. Please contact us if you have questions about a specific item or whether it may be returned. Once a product has been shipped, it cannot be cancelled. Please make sure all shipping information is accurate, including street address and zip code. If any information in your shipping address is incorrect, including your zip code, a rerouting or reship fee charged by most freight companies will be required from the purchasing customer before delivery. Please make immediate arrangements to receive your frame once it arrives in your city. Orders held at freight terminals for an unreasonable length of time are subject to storage fees and is the sole responsibility of the purchasing customer. All shipments sent on freight carriers are delivered to the curbside only. Delivery personnel do not enter the home, garage, basement, etc. If you refuse your order, our standard return policy will be applied. Please note that the components of your futon package ship separately. Frames, mattresses, and covers are almost always shipped by each respective manufacturer. Futon frames are shipped in boxes to ensure safe arrival, therefore, assembly is required.

    Customers are required to email digital images or otherwise mail printed photographs that clearly show damages and define which part is damaged. Upon request, you may need to provide additional images until we are satisfied that we understand the full extend of a damage or defect and we are able to clearly determine exactly which part is damaged. This is one reason you might want to provide at least one closeup, non-blurry, well-lit photograph of the damage and second image of the same part from further back showing the damage or defect as well. This will save time and make processing your claim easier. Be prepared, however, for us to request additional photographs which you will need to furnish to further process your claim.



  • Store Hours
  • Customer service is available During our normal hours of operation.  Monday through Saturday 10am to 7pm and Sunday noon to 5pm.